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7/28/2023Rethink your collection strategy: How a digital-first mentality can boost collectionsCustomer preferences evolve. Whether due to the development of new technologies or significant events such as the COVID-19 pandemic, consumers today prefer digital experiences over traditional communication methods like phone calls and letters. This extends to the collection industry.
According to a McKinsey study on the customer experience of credit delinquency, customers prefer communicating digitally, primarily over email and then texting. However, despite this preference, many businesses and collection agencies haven’t adopted a digital-first approach—potentially impacting their collection rates and customer sentiment.
Analyzing the current landscape of collections
Many collection agencies see the usage of digital communications as a risk. They’re concerned about possible litigation. As such, many businesses have yet to implement them. However, through their establishment of Regulation F, the Consumer Financial Protection Bureau (CFPB) has laid out clear guidelines that help agencies to leverage digital channels (like email and text message), so long as they provide instructions to consumers on how to opt-out of future communications.
Regulation F also puts new restrictions on collection practices that used to be allowed. For example, before this regulation, a collection agency could call a debtor as many times as they wanted between 8 a.m. and 9 p.m. Now, a debt collector may call an individual seven times within seven days, but—after speaking with that person over the phone—the same debt collector isn’t allowed to call again for seven days.
This change makes it impossible for debt collectors to operate like they did in the past. It also requires them to rethink their strategies to optimize revenue recovery. However, based on customer data, this realignment could be a positive opportunity.
Evaluating consumer trends in repayment
The same McKinsey report we mentioned above demonstrates that digital channels have a substantially better success rate for collecting payments than traditional contact methods.
58% of customers in the study made full or partial payments after getting an email
77% made payments after getting a text message
88% made payments after getting a push notification
92% made payments after seeing an online pop-up
In comparison, only 48% of customers made full or partial payments after getting a phone call from a collector, and only 50% made payments after receiving a physical letter.
Customers are clearly showing their preference for online transactions, and collection agencies have the opportunity to act on this data to decrease the accounts receivable for their clients.
Choose a customer-centric partner that puts digital first
Consumer preferences are already having an impact on the accounts receivable industry. Collection partners not prioritizing customer feedback are missing a big opportunity to positively impact the bottom lines and reputations of their clients.
At CCMR3, we utilize a digital-first approach. Driven by data, we email and text our clients’ customers. CCMR3 leverages a full omni-channel communication strategy. We connect with customers based on their preferences, creating a uniquely positive experience built around empathy.
Both in relation to consumer preferences and regulatory expectations, the collections environment continues to change dramatically. Our team moves quickly to stay ahead of shifts in the landscape—and we can help your business thrive by taking advantage of new technologies today.
7/28/2023Two Types of Collection Services—And How They Benefit Your PracticeAs a healthcare provider, protecting your revenue cycle is critical, but your focus should be on serving your patients, not battling with insurance companies or working to track down earned revenue. Accounts Receivable Management partners can relieve this burden and provide a much-needed service not just for you, but for your patients as well. If you’re a provider looking to get away from the stress of managing your accounts receivable process, here’s a high-level breakdown of how a partner might be able to help.
Determining the Right Approach
Accounts Receivable Management partners work directly with healthcare providers on either a first or third-party basis, or both, depending on the specific needs of the practice. The goal for both approaches is to provide account resolution that protects your revenue cycle and your patient relationships.
In First-Party Collections, the agency acts as an extension of your business office, operating under your name and brand when interacting with your patients. In this approach, the healthcare provider guides outreach to active patient accounts. Meanwhile, the revenue recovery partner works as a hybrid customer service support and debt collector. With this strategy, both parties must collaborate diligently to follow compliance and regulation guidelines.
In Third-Party Collections, the agency operates independently from your office, using their name when interacting with patients on your behalf. Here, your practice has a more hands-off role, and the partner takes on full efforts for recovering revenue. This approach is typically for accounts more than 90 days past due and is often centered on recovering revenue than customer service.
No matter what type of accounts receivable support you need, a good partner should work to protect your brand, and be a steward of the relationships you’ve built with your patients. They have a responsibility to offer guidance and resources that allow you to:
Help patients navigate the murky waters of insurance, deductibles, and copays
Assist qualifying patients in securing financial assistance from care providers or governmental resources
Resolve any clinical or billing issues on behalf of the patient
Educate patients on third-party payment solutions or payment plans offered by care providers
Ensure care providers are credited appropriately for all insurance payments and adjustments
Whether you are looking for a resource to supplement in-house collection efforts or looking to outsource this service altogether, the right agency should be able to work fluidly as a full-service partner to meet your needs. Understanding the different ways an Accounts Receivable Management partner can support your healthcare practice is the first step.
7/28/2023Mastering the First 30 Days of the Healthcare Revenue CycleFor many healthcare practice owners, creating and maintaining a healthy revenue cycle is a major challenge. Balancing insurance billing and managing patient responsibility can be as stressful for staff as it is for payers–but it doesn’t have to be. Here are the steps you can take to set your practice up for success within the first 30 days of your revenue cycle:
Streamline patient intake and data collection.
First, ensure that all patient documentation has proper TCPA disclosures, and captures contact details like email addresses, cell, home, and work phone numbers, and place of employment. Completing all customer information and procedure consent before their procedure will make admittance easier and set internal or third-party accounts receivable partners up for success, should they be required.
Establish a system for estimating patient responsibility.
While many patients use insurance for their procedures, most will have out-of-pocket costs as well. Providing an estimate of financial responsibility before a procedure will help reduce patients’ pre-procedure anxiety. It will also help set you up to have a productive conversation about how they will pay for their portion.
Ask for a full or down payment before the procedure.
Requiring upfront payment rapidly expedites the revenue cycle and eliminates additional administrative costs in tracking down outstanding balances once the procedure has been completed. This also creates an opportunity for you to discuss payment options and resources available to help your patients get the care they need.
Hone your billing process.
If your practice prefers not to take payment at the time of service, you should be swift and diligent in billing patients after their procedures. Send the bill as soon as possible, utilizing an electronic system if possible. Set a regular cadence for communication, either through letters or e-statements, until the bill is paid. From an insurance perspective, be sure to review any denied claims so that you can improve your internal processes of charge capture, utilization review, and coding. Clean claims get paid out sooner, and streamlining your billing system can mean faster and more complete payouts for your practice.
Find the right partner.
There are a variety of partners you can work with to optimize your practice’s revenue cycle, but it’s important not to forget your accounts receivable solutions provider. Consider engaging with an agency that can provide first-party accounts receivable services, working under your name to recover revenue before accounts become delinquent. The sooner you connect with patients regarding their payment, the better your chances of recovery. If your staff doesn’t have the bandwidth to be as vigilant in pursuing accounts at the early stage in the billing cycle, your AR partner should be able to provide the support you need.
Finding the right combination of outside support for your revenue cycle means more income for your practice, and more time for you and your staff to do what you do best: care for your patients.
7/28/2023How Would Your Customers Rate Your Collection Process? Your Revenue Depends on ItWhen you think of a traditional collection agency, what words come to mind? A recent survey conducted by CCMR3 revealed that for most American consumers, “harassment,” “rude,” and “stress” topped the list. Additionally, among those contacted by an original creditor or collection agency, 58% say their experience was negative. Considering the antiquated and aggressive tactics that most collection agencies use, this isn’t a surprise. For businesses, this poor customer experience can’t be written off as collateral damage of the process–it needs to be addressed directly in order to minimize major harm to your brand, and your bottom line.
Implications of Poor Customer Experience
Brand Reputation: A negative experience with your collection team, whether internal or managed through a third-party, can be highly detrimental to your brand. With consumers more active than ever on review websites, your company reputation can take a major hit in a public way.
Recovery Success: The subject of collection is often an embarrassing or stressful topic on its own. If you add “rude” or “annoying” behavior from collection specialists, the odds of defensive, evasive or combative behavior from customers can increase. Inversely, your chances of successful revenue recovery can decrease as a result.
Steps for Improvement
The solution to this often lose-lose scenario? Empathy. A truly consultative approach that seeks to understand why customers are having difficulty meeting financial responsibilities, and then working with them to find actionable solutions. This approach is made possible by combining people-first attitude with cutting-edge technology, collection compliance expertise, and a focus on brand protection. Here are the main points of your collection process that you should review with this framework:
Initial Contact
When making initial contact with customers whose accounts are past due, your account managers should be clear and compassionate with their communication. Clearly stating why you’re getting in contact, setting a compassionate precedent by asking non-judgmental questions to help you understand why a customer is having difficulty making payments. Understanding the unique situation of each customer can help you collaborate on a long-term solution that addresses their issue and maximizes revenue for you.
Follow-Up
Truly understanding where your customers are, and where they’re coming from is critical for successful revenue collection. This is where a technology upgrade paired with highly trained collection experts can make a difference. Top collection agencies, like CCMR3, have custom software that ensures our collection team is abiding by the collection laws and regulations from all 50 states. It also incorporates advanced analytics and machine learning to better understand behavioral patterns. Combined, these technologies help our team identify the optimal outreach strategy for maximum recovery.
Upgrading your communication technology can also help customers feel more comfortable during collection. Using phone, text and email in addition to traditional mail can put your team in a better position to engage customers in a two-way dialogue, so that they can provide education as well as customized support to your customers.
Payment Collection
An often-overlooked opportunity to provide a better and less “stressful” or “annoying” experience to your customers is to modernize your payment collection methods by offering a self-service online portal. Providing a simple, secure way to remit payment online instead of asking consumers to dig up their checkbook can eliminate excuses for delayed payment and help you recover revenue faster. There are many third-party payment options available, but you may also consider developing your own for maximum customization and control.
From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run. To learn more about how to make your collection process as effective as possible, reach out to the experts at CCMR3 today by visiting https://ccmr3.com/get-started or calling 866.272.4035.
7/28/2023The Role of Technology in Revenue Recovery during COVID-19The COVID-19 pandemic has caused an entirely new set of financial problems for Americans. In our nationwide Financial Impact Survey, CCMR3 found that 25% of US workers have been laid off or furloughed as a result of shutdowns caused by the virus. In addition, nearly half (48%) of those on unemployment are making less money than they did while employed. Meanwhile, 45% of Americans have less than $1,000 in emergency funds, meaning companies should prepare for a jump in accounts heading to collection.
End-to-End Technology Opportunities
Unfortunately for consumers and businesses alike, many revenue recovery processes are outdated and out of touch with the needs of today’s customers. Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles. Here’s where you should consider implementing a technology upgrade:
Outreach Methodology
It’s crucial to ensure that your collection outreach is legally compliant, encompassing many factors like outreach platform, time, frequency, and more. Because collection regulations vary from state-to-state, technology that oversees your outreach is key, and some top collection agencies have even utilized customized software to do so. For example, CCMR3 uses advanced analytics and machine learning to optimize outreach when customers are likely to be the most receptive, based on behavioral patterns. With today’s customers likely overwhelmed both financially and otherwise, being as strategic as possible with outreach can help you maximize revenue recovery while safeguarding customer relationships and their perception of your brand.
Communication Types
For many people, the words “debt collection” bring to mind an onslaught of brightly colored mail notices. But to be effective, today’s collection strategies require a more modern approach. While there is a time and place for direct mail, an effective collection approach also utilizes the technologies of today, like phone, text, and email correspondence. These platforms have much higher engagement rates, and give your customers the opportunity to use familiar method to discuss an often-difficult topic. Additionally, technologies like this allow you to interact in a true two-way dialogue with your customers about finding a payment solution, whereas a traditional mail piece may not offer the same opportunity.
Payment Systems
Especially with many businesses going cashless to avoid spreading germs during the coronavirus pandemic, consumers are more accustomed than ever to self-service digital payment options. Implementing online payment, whether it be through a third-party or your own proprietary digital portal, can provide a better customer experience and increase your chances of recovering revenue by removing payment barriers. Even if this level of technology isn’t within reach for you currently, accepting payment over the phone can put your payment system lightyears ahead of one that requires a checkbook, envelope and stamp.
There has never been a more opportune time to upgrade your collection processes. With many Americans at risk of missing payments, businesses and their collection partners alike who take this time to implement key technologies will not just better serve their customers, but also help maximize revenue recovery. To speak with a debt collection expert about your recovery needs, visit https://ccmr3.com/get-started or call 866.272.4035.
7/28/2023Compassionate Problem-Solving: The New Collection Strategy You Can’t IgnoreAmericans are in more debt than ever before, with consumer debt levels setting a record at $14.3 trillion in the first quarter of 20201. In fact, CCMR3’s Financial Impact Survey revealed 70% of Americans are concerned about paying their bills on time and 38% have been behind on bills within the last two years. With the US economy in a state of recession due to the impacts of the COVID-19 pandemic and uncertainty regarding future stimulus from the government, financial concerns may get worse before they get better.
For business owners, the reality of this situation is that the old way of debt collection is no match for the new financial challenges of today’s consumers. The solution? A new approach to collection–one rooted in empathy, collaboration, and problem-solving. Here’s how:
Redefine Account Management
Whether you’re managing collection in-house or working with an agency, the way you manage each account can have a major impact on revenue recovery. Especially during difficult times like now, treating each customer with respect and empathy is the first step to building trust. Establishing this foundation can help you get to a productive place more quickly.
Tip: Assign each account in collection with a dedicated collection account executive. This creates a better end-to-end experience for your customer, so they can build a rapport, and avoid having to repeat uncomfortable or embarrassing details to multiple collectors. Especially if you are managing many customers in collection, working with a reputable collection partner who follows this approach can help alleviate the administrative and time burden from your staff.
Introduce a Consultative Philosophy
There are many reasons a customer may have missed a payment, from a simple banking error on their end to significant financial hardship. Seeking first to understand why an individual didn’t pay their bill sets you both up to have a judgement-free conversation that gets to the root of the problem quickly. A consultative approach empowers your collection team to collaborate with consumers to find long-term payment solutions, not just quick fixes that don’t address the core problem. Prioritizing this approach can require more resources upfront, but if done correctly, can help customers stay on top of their finances in the future.
Tip: Develop a guide for your collection team that matches common issues from customers with the appropriate solutions that should be explore. For example, for a customer who says they just forgot to pay their bill, you could make it a standard response to offer auto-pay options, if possible. A collection agency should be well-versed in all possible scenarios and can help educate your team on best practices.
Prioritize Education
Especially during this difficult time, you could be encountering customers who are experiencing financial hardships for the first time. In addition to treating these individuals with compassion and actionable options, your collection team should use this opportunity to provide educational opportunities wherever possible. Helping your customers understand not just the collection process, but what they can do to stay in good standing with your company can assist them in navigating repayment now and avoiding it in the future.
Tip: Develop a digital financial literacy and education library that all of your customers can access. Providing access to tools like this can help empower better financial decision making, even helping individuals stay out of the collection process in the first place. Working with a collection agency who already offers this resource will ensure that you’re providing information that meets all legal and regulatory requirements.
There has never been a better time to implement a compassionate approach to collection. With many Americans in increasingly challenging financial positions, this approach is more likely to resonate on a personal level and result in better recovery for your company. To learn more about how you can implement a people-first collection strategy, contact our team of experts at https://ccmr3.com/get-started or by calling 866.272.4035.
1 Business Insider
7/28/2023Two ways lenders can engage borrowers during a loan modification cycleby Jacob Corlyon
Two Ways Lenders Can Engage Borrowers During a Loan Modification Cycle
In a matter of weeks, COVID-19 has sent shockwaves through the lending industry. For banks, credit unions, direct lenders and other FinTech organizations, customers have shifted gears from aggressively planning for the future to focusing on immediate concerns.
In many cases, an unprecedented number of borrowers have requested loan modifications or payment deferrals. Lenders need to get ahead of the repayment cycle associated with these requests so they can minimize impacts to their bottom line, and keep customers financially stable enough to continue meeting payment responsibilities.
One way to do this is to engage your borrowers. Not just to reassure them and offer support, but to gather valuable data that can inform business decisions for your organization. Begin by creating a comprehensive communication plan, and follow up with a survey of borrowers who took a loan modification.
Establish a Communications Plan
Your borrowers are likely concerned about what the future will hold, and how they will cover their upcoming expenses. Creating a thoughtful and strategic communications plan will reinforce a positive experience with your business, and will ensure the right information is shared with your borrowers:
Start by gathering all departmental stakeholders so you have a robust set of perspectives on the needs of your business and your customers.
Design a schedule for outreach that doesn’t inundate borrowers, but gives them all the pertinent information they need about their deferral situation, and what they can expect from you during this period.
Communicate on all the brand channels that your borrowers are turning to for information: social media, email, direct mail, monthly statements, website updates, mobile app notifications, drive-thru signage, etc.
Design a Loan Modification Survey
As part of your initial outreach, design a survey for borrowers who took deferments to measure their behaviors, as well as details about their financial situation and forecast.
The information obtained will help inform how you engage beyond the initial request.You might consider questions like:
Has your financial situation changed since you took a loan deferment with us? How?
Do you expect to return to work or have your business reopen before your next loan payment is due?
What is the likelihood on a scale of 1 to 10 that you will be able to make your loan payments after your deferment period is over?
You may want to reach out to borrowers who indicate excessive timelines for restarting payments or who request multiple modifications, in order to get a better feel for their situation. Are they experiencing additional hardship beyond the current situation, or are there other factors at play? Having these 1-on-1 conversations with customers will help you check your data and help you set expectations for borrowers who actually do have the means for making payments but may be looking to take advantage of the circumstances.
Preemptively engaging with your borrowers is just the first step to being able to make informed decisions about your business and mitigate the chances of default from customers who deferred payments. To learn how to use the data you gather from your engagement campaign to successfully navigate a loan modification strategy, stay tuned for the next part in our series.
Jacob Corlyon is Co-Founder and CEO of CCMR3, which provides a suite of collection services for the dental industry. Mr. Corlyon also serves as President of the New York State Collectors Association.
7/28/2023Two ways lenders should approach loan modification databy Jacob Corlyon
Two Ways Lenders Should Approach Loan Modification Data
In the wake of COVID-19, many organizations have changed their business model to support their customers and keep their doors open. This is especially true for banks, credit unions, direct lenders, and other financial institutions—many of which have offered a significant number of loan modifications and payment deferrals over a short period of time. While these decisions will benefit the borrower, it’s important for lenders to remain forward-thinking, using customer feedback and data to safeguard your business today, and in the future.
Two-Layer Data Analysis
This begins with an effective communications plan to engage your borrowers and capture critical information on their ability to repay their loan. Armed with this data, you can predict how their financial situation will impact your business, and act accordingly:
1.) Establish a baseline for how much revenue you need to generate and when, to make sure you’re keeping your organization in a financially healthy place. Analyze items like:
What are our fixed, variable, and operating costs?
What costs can we minimize, defer, or eliminate if we need to adjust based on customers’ expected repayment timelines?
Based on current revenue and cost levels, what are our best-case, expected, and worst-case operational scenarios?
2.) Organize and analyze the customer data you secured from your engagement strategy, so you can confidently answer:
Will we need to develop and offer additional deferment plans to help borrowers transition?
What percentage of loans will successfully reenter regular payment cycles following deferment?
Will we need to increase loan loss provisions? By how much?
How will repayment expectations affect the rest of our business operations?
Using customer feedback to begin answering large questions like this may open the door to more nuanced issues that arise for your organization. Let the data guide you to insights that will address your unique situation, and help you get ahead of the issues, frustrations, and challenges that your borrowers are telling you they’re facing. This isn’t just a way to better serve your customers, but an opportunity to protect your bottom line.
Jacob Corlyon is Co-Founder and CEO of CCMR3, which provides a suite of collection services for the dental industry. Mr. Corlyon also serves as President of the New York State Collectors Association.
7/28/2023How to streamline dental practice insurance to increase collectionTaking control of your practice’s accounts receivable (AR) cycle means mastering your insurance billing process. Setting standard operations in place can minimize errors and increase your payouts, while also improving the administrative experience for your staff. Here’s how:
Create Standard Internal Processes
Establish a standard internal process for submitting and managing insurance claim requests. This process should begin with a daily review of all outstanding claims, and the steps taken so far to recover them.
If claims have reached 15 days without payment, reach out to the insurance company to confirm receipt of the claim. If the claim has been received, the insurance company should be able to provide an estimated payment date, which staff can make a note of. If the insurance company contends that the claim has not been received, staff should resubmit the claim.
If claims have reached 30 days without payment, check first to ensure that the 15-day process has been completed by staff. If it has, follow up with the insurance company again, keeping a record of all communications and assertions.
If claims have reached 60 days without payment, and 15- and 30-day protocols have been followed and documented, consider a block resubmission of all claims to the insurance company. This should not only signal to your staff to restart this cycle from the beginning, but will also often trigger the insurance agency to identify and communicate the reason these payments have not been made.
Strive for Simplicity and Efficiency
Enacting and formalizing these internal processes will illuminate obvious gaps or lapses in the AR process. Work with your staff to use these learnings as tools for improving and customizing your process to fit the unique needs of your practice. By collaborating to build a system with top-to-bottom buy-in, you will not only give your staff the tools to minimize errors, you will empower them to find solutions and increase your bottom line at a sustainable and much faster pace.
Even with the most diligent insurance remittal plans in place, dental practices often face hurdles collecting their AR from other sources, including patients. If that sounds like a familiar problem, you may consider engaging an industry-leading collection partner to help.
Jacob Corlyon is Co-Founder and CEO of CCMR3, which provides a suite of collection services for the dental industry. Mr. Corlyon also serves as President of the New York State Collectors Association.
7/28/2023Improving your patient experience with improved AR collection processesWhen it comes to maximizing accounts receivable (AR) collection, dental practice owners should work with administrative staff to develop a custom, flexible yet reliable system. This means enacting a multi-part process for assessing and collecting AR at all stages in the revenue cycle: from patient admittance and payment, to insurance billing, and collections.
Standardize Reporting and Documentation
Diligence in documenting communication with patients and with insurance companies–and the outcomes of those interactions–will yield valuable information for collecting unpaid balances. Documentation will also allow your staff a higher level of insight into the status of each patient’s collection file, and an active record of steps taken to recover it. Creating standard reports wherein staff can provide daily updates on payment from patients, claims submitted to insurance, receivables recovered, and amounts outstanding will help to foster a culture of accountability and understanding among employees, not to mention increase your likelihood of maximizing collection. This standard of operation will also help the facility from a business perspective, not just in day-to-day operation, but in providing valuable historical tracking should it be needed for accounting or financial purposes in the future.
Encourage Indirect Benefits
Activating a consistent, unambiguous billing and collection system for patients and for staff has many indirect benefits as well. It can increase patient trust, leading to patient loyalty and a higher likelihood of expanding your practice through referrals. For employees, working from a core operational understanding can expedite onboarding and create efficiencies within your team. Fostering this expectation of understanding and accountability can also have cultural benefits for your practice as well. Most importantly, setting in place a fluid, flexible, and robust system will decrease time spent recovering funds, and get you and your staff back to what you do best – serving your patients.Even with the best reporting and documentation processes in place, dental practices can still face major hurdles in collecting outstanding AR. Often, engaging a full-service collection partner can help you manage customer expectations, provide a reprieve to your staff, and protect the revenue you’ve earned
Jacob Corlyon is Co-Founder and CEO of CCMR3, which provides a suite of collection services for the dental industry. Mr. Corlyon also serves as President of the New York State Collectors Association.
7/28/2023Generating revenue during COVID-19Dental practices are encountering a very specific set of challenges during the COVID-19 pandemic. With operations at a near standstill except for some emergency procedures, it may be difficult to meet financial obligations like overhead costs, payroll, etc. However, practice owners have several options for increasing revenue during this time, not just by recovering outstanding receivables, but also by creating new income opportunities.
Follow Up on Unpaid Insurance Claims
Most insurance companies are still processing and paying out insurance claims during this time. If your office doesn’t already have a streamlined and standardized insurance submission and tracking system, now is the perfect time to implement one. If you already do, take this as an opportunity to optimize–it can all be done remotely to protect employees while maintaining productivity.
For claims up to 15 days without payment, confirm receipt and request the estimated payout date with the insurance company. Resubmit any claims that can’t be confirmed. Repeat this process for claims that haven’t been paid after 30 and 60 days. After 60 days, consider bulk-resubmitting all claims and restarting the process. This should trigger the insurance company to reach out with any overarching issues that may not have been addressed for one-off submissions.
Get Creative with Practice Offerings
While your practice may not be able to operate during this crisis, many of your patients are still working from home and earning income, eager to support businesses like yours. Here are some ways to connect with your patients during this time, and stimulate cash flow in the process:
Reach out to confirm appointments with patients who have visits scheduled in the future and offer them a 10-30% discount for pre-paying for their procedure. This not only generates cash flow for you, but it rewards patient loyalty for holding their appointments.
Extend an offer to patients who may be past due in their payments to you. Depending on their delinquency and the amount of their outstanding balance, offering a discount between 10% and 70% is a way to entice payment on accounts receivable that you may not have recovered otherwise. Engaging a collection partner can prove especially beneficial here, in order to minimize error and maximize returns.
Launch a special campaign for gift cards or gift certificates to your practice. Commonly utilized during the holiday season, this tactic is often successful when packaged with a discount for purchasing, i.e. – offering a $100 gift card for a discounted price of $80. Securing payment for future services also means you won’t incur the variable costs of supplies or staff hours for that income until business picks up again.
While COVID-19 has created a turbulent situation for many dental practices, getting creative with income opportunities can help ease financial shortfalls. For those examining outstanding accounts receivable as well as income opportunities, engaging a collection partner can help increase the speed and likelihood of payouts from patients.
Jacob Corlyon is Co-Founder and CEO of CCMR3, which provides a suite of collection services for the dental industry. Mr. Corlyon also serves as President of the New York State Collectors Association.
7/27/2023CCMR3 Named a Best Place To Work by CNY Business JournalSyracuse, N.Y.— CCMR3, a leading provider of accounts receivable and collection services, has been granted the “Best Places to Work for 2023” award by the CNY Business Journal.
Jacob Corlyon, CEO of CCMR3, expressed his gratitude for the dedicated team and their role in the company’s success. He said, “Our employees are the driving force behind everything we accomplish. Receiving the “Best Places to Work for 2023″ award reassures me that our team is genuinely satisfied with the work they do each day. Our people-first approach extends to our business partners and employees alike. I eagerly anticipate another outstanding year with our dedicated and hardworking team, which truly makes us a great place to work.”
CCMR3 prioritizes employee well-being by offering a comprehensive benefits package, competitive pay, and generous PTO. Last year, CCMR3 introduced Wellness Weekends, allowing employees to enjoy one Friday off per month to disconnect, spend time with loved ones, and recharge. This initiative adds up to an additional 12 paid days off per year.
Fostering a positive and collaborative culture remains a top priority for the leadership team at CCMR3. Monthly award ceremonies are held to recognize employees for their dedication and hard work. Additionally, the company offers a hybrid work environment, providing employees with the flexibility to work remotely or from one of their office locations in Syracuse, NY, Des Moines, IA, Phoenix, AZ or Rochester, NY.
Jill Czyz, Vice President of People and Culture at CCMR3, shared her experience and perspective on the company’s culture. “The best thing about CCMR3 is the people. To me, CCMR3 is more than just a debt collections agency—it is a close-knit company where every employee genuinely cares about helping our customers achieve financial success. We have established a company culture where our employees truly care about one another – here are you are not just a number.”
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. For more information about CCMR3 and its suite of services, visit www.ccmr3.com and connect with us on LinkedIn.
7/27/2023CCMR3 Named on the Inc. Regionals List of Fastest-Growing Companies in the Northeast
Syracuse, NY – CCMR3, a leading provider of accounts receivable and collections services has been recognized by Inc. Magazine as a fastest-growing company in the Northeast region. The regionals list highlights the top 250 companies in each region in the United States that have demonstrated exceptional growth and performance.
“We are thrilled to be recognized as one of the fastest-growing companies in the Northeast region by Inc. magazine,” said Jacob Corlyon, CEO of CCMR3. “This achievement is a testament to the hard work and dedication of our team, as well as the continued support of our clients and partners. As we continue to grow and acquire top talent, we remain committed to our people-first approach and providing our clients with the outstanding service they have come to expect from CCMR3.”
CCMR3 has experienced rapid growth over the past year. The company has expanded their client base and launched new products, including a Digital Collections solution to meet the evolving needs of the financial market. The company’s innovative solutions have helped businesses of varying sizes improve their profitability and enhance their overall customer service experience.
“We are incredibly proud of the progress we have made and the recognition we have received as one of the fastest-growing companies in the Northeast region,” said Corlyon. “As we look to the future, we remain focused on driving innovation, delivering value to our clients, and building a strong, sustainable business that will continue to thrive for years to come.”
About CCMR3:
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Acquires HealthCare-I, L.L.C.Syracuse N.Y.—CCMR3, a leading provider of accounts receivable and collection services, has acquired Healthcare-I, L.L.C. (HCI), a healthcare receivables management company.
HCI has specialized in healthcare debt recoveries, offering consulting services to business offices and insurance claims management. HCI is now a wholly owned subsidiary of CCMR3 and will continue to be operated as a stand-alone entity.
CCMR3 is committed to reshaping how consumers experience collections by initiating compassionate, professional, and ethical conversations during every interaction. Dedicated account representatives will provide each consumer with various financial literacy resources to help them succeed financially. Today, CCMR3 offers a robust suite of services designed to grow profitability, lessen the internal administrative burden, and enhance the overall consumer and patient experience.
“For over 25 years, HCI has been a pillar in the healthcare debt recoveries space,” says Christian Lehr, President of Healthcare-I, L.L.C. “This acquisition allows HCI to merge with a major disruptor in the industry while continuing to effectively serve the healthcare facilities we have partnered with for years. CCMR3 shares the same core values as HCI, improving the financial well-being of patients, boosting the hospital’s bottom line, and delivering an exceptional experience through compassionate collections.”
“HCI and CCMR3 were a logical fit for each other,” says Nick Ciabattone, Director at Corporate Advisory Solutions. “This acquisition strengthens CCMR3’s position in the healthcare collections space and aligns two reputable organizations with complementary skill sets.” CAS served as HCI’s exclusive sell-side M&A advisor.
CCMR3’s accreditation and memberships include ACA International, New York State Collectors Association, Receivables Management Association, International Association of Commercial Collectors, InsideARM and Healthcare Financial Management Association.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023Jacob Corlyon Accepted into Forbes Business CouncilSyracuse, NY — Jacob Corlyon, co-founder and CEO of CCMR3, a leading provider of accounts receivable and collection services, has been accepted into the Forbes Business Council, the foremost growth and networking organization for successful business owners and leaders worldwide.
Jacob was vetted and selected by a review committee based on his extensive experience growing a successful start-up business, building a high-performing company culture, and mentoring executive and leadership teams. In addition to Jacob’s depth of knowledge creating an impactful, industry leading collections company, Jacob has also held a variety of leadership roles including a position on the board of directors for both ACA International and the New York State Collections Association, and a previous position serving as the president of the New York State Collectors Association from 2018 through 2021.
“We are honored to welcome Jacob Corlyon into the community,” said Scott Gerber, founder of Forbes Councils, the collective that includes Forbes Business Council. “Our mission with Forbes Councils is to bring together proven leaders from every industry, creating a curated, social capital-driven network that helps every member grow professionally and make an even greater impact on the business world.”
As an accepted member of the Council, Jacob has access to a variety of exclusive opportunities designed to help him reach peak professional influence. He will connect and collaborate with other respected local leaders in a private forum and at members-only events. Jacob will also be invited to work with a professional editorial team to share his expert insights in original business articles on Forbes.com, and to contribute to published Q&A panels alongside other experts.
Finally, Jacob will benefit from exclusive access to vetted business service partners, membership-branded marketing collateral, and the high-touch support of the Forbes Councils member concierge team.
“I’m deeply passionate about challenging the status quo, creating meaningful company cultures through leadership development and adding value through education and advocacy,” said Jacob Corlyon, CEO of CCMR3. “It is an honor to be accepted into such a prestigious council and get the opportunity to share all I’ve learned while starting and scaling my own company. Equally, I’m fortunate to learn from other successful, established business owners and leaders in this council.”
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
About FORBES COUNCILS
Forbes Councils is a collective of invitation-only communities created in partnership with Forbes and the expert community builders who founded Young Entrepreneur Council (YEC). In Forbes Councils, exceptional business owners and leaders come together with the people and resources that can help them thrive. To learn more about Forbes Councils, visit forbescouncils.com.
7/27/2023CCMR3 Certified as a Great Place to Work® for Second Year in a RowSyracuse, N.Y.— CCMR3, a leading provider of accounts receivable and collection services, has been Certified by Great Places to Work® for the second year in a row. CCMR3 employees anonymously provided feedback about their experience working at the company, with 97% of employees reporting it is a great place to work.
“Our employees make everything we do possible. Receiving the Great Place to Work certification for a second year in a row assures me that our team is pleased with the work they do each and every day. They recognize all we do as a company to make them feel valued and supported,” said Jacob Corlyon, CEO of CCMR3. “Our people-first approach applies to our business partners and employees, alike. I look forward to another great year with a dedicated, hardworking team which truly makes us a great place to work.”
CCMR3 offers a competitive benefits package including 100% coverage of health insurance premiums for employees and their families, virtual therapy sessions fully covered by CCMR3 to promote employee’s mental health, and access to an on-site gym. Most recently, CCMR3 introduced Wellness Weekends which is one Friday off per month for employees to disconnect, spend time with family and friends and recharge. This is an additional 12 paid days off per year.
Cultivating a positive and collaborative culture is a top priority for the leadership team. CCMR3 employees are recognized monthly for their dedication and hard work at a monthly award ceremony. Employees also enjoy a hybrid work environment with the option to work remotely or go into one of their office locations in Syracuse, NY or Des Moines, IA.
“I joined CCMR3 eight years ago and have worked on implementing policies and systems to create a positive experience for the clients CCMR3 serves,” said Elyssa Klenotiz, Chief of Staff at CCMR3. “To me, CCMR3 is not just a debt collections agency but a close-knit company where every employee is genuinely passionate about making sure customers are on the path to financial success. We’ve created a company culture where our employees are a team of dedicated professionals who challenge and support one another. CCMR3 leadership is devoted to investing in the growth of our most important asset, our people.”
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Named a Best Workplace by CNY Business JournalSyracuse, N.Y.— CCMR3, a leading provider of accounts receivable and collection services, has been named a CNY Business Journal Best Places to Work in the 15-50 employee’s category for 2022 for the second year in a row.
CCMR3 employees were surveyed anonymously with questions focusing on the importance of direction, execution, connection, supervisors, work, pay and benefits at the company. 81% of CCMR3 employees completed the optional, anonymous survey stating that CCMR3 is a great place to work.
“A top priority for leadership at CCMR3 is cultivating a culture that allows employees to grow professionally, to feel valued and appreciated for their hard work and to end each day with satisfaction for all they’ve accomplished,” said Jacob Corlyon, CEO of CCMR3. “The company wouldn’t be where it is today if not for our team. The team is what makes CCMR3 a best place to work in CNY.”
CCMR3 offers a competitive benefits package including 100% coverage of health insurance premiums for employees and their families, virtual therapy sessions fully covered by CCMR3 to promote mental health, and access to an on-site gym. CCMR3 recently introduced Wellness Weekends; one Friday off per month for employees to unplug and recharge. Additionally, employees get together once per month for an awards ceremony where top contributors are publicly recognized and compensated for their hard work and dedication.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Partners with ZIZO to Incorporate a Gamification System in the Production DepartmentSyracuse, NY — CCMR3, a leading provider of accounts receivable and collections services, has partnered with ZIZO, a gamification platform that will provide CCMR3 a gamification system to track KPIs and employee engagement.
“This partnership is exciting because we not only get to work with a company that aims to deliver the utmost quality to their users, but we get to provide an engaging and fun aspect to our teams work environment,” said Jacob Corlyon, CEO of CCMR3. “We hope the incorporation of this gamification system will increase morale and introduce healthy competition among the team.”
ZIZO will provide software for CCMR3’s collectors to be able to track identified KPIs (total dollars collected, total consumer calls, etc.). ZIZO’s software is built to enable and increase performance transparency and engagement that will overall provide insight into activity metrics with a unique gaming experience.
“We’re happy to be partnering with CCMR3 to provide them with a customized gamification platform,” said Jimmy Chebat, Chief Executive Officer and Founder, ZIZO. “We appreciate a company that strives to create an environment where their employees can develop, and so we’re glad that our services can assist them in that.”
ZIZO is a revolutionary employee gratification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates the game elements to enhance the performance of employees and provides real-time insights.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Partners with Attunely to Incorporate Machine Learning AnalyticsSyracuse, NY— CCMR3, a leading provider of accounts receivable and collections services, has partnered with Attunely, a machine learning technology platform for optimizing revenue recovery efforts, who will provide CCMR3 with a customized behavior scoring model for their portfolio.
“We are thrilled to partner with Attunely, which will allow us to revamp and optimize our entire outreach strategy,” said Jacob Corlyon, CEO of CCMR3. “Leveraging Attunely’s suite of machine learning products will instantly increase our recovery efforts.”
Using machine learning that requires only de-identified data (i.e., no consumer PII), Attunely will utilize its sophisticated platform customized for CCMR3’s portfolio to create recommendations for optimal delinquency recovery strategies that are individually tailored to each consumer.
“We are excited to partner with CCMR3 to provide them with a sophisticated machine learning platform that will help them optimize their revenue recovery efforts with a people-first approach,” said Rob Nadler, SVP Sales. “Looking for new ways to boost performance and improve the credit ecosystem for customers is something that CCMR3 shares with Attunely, and we look forward to partnering with them to deliver a first-class product.”
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
About Attunely
Headquartered in Seattle, WA, Attunely is a blended team of data scientists, software innovators, and financial services experts who are obsessed with finding ways to delight their customers. They came together to pioneer the latest advances in machine learning technology to ensure the credit ecosystem is powered by the most personalized technology available. To learn more, visit www.attunely.com and follow us on LinkedIn.
7/27/2023CCMR3 Acquires Secured Resolutions, LLCSyracuse N.Y.—CCMR3, a leading provider of accounts receivable and collection services, has acquired Secured Resolutions, LLC, a debt-collection agency.
The acquisition was finalized on February 1, 2022. Secured Resolutions has been specializing in revenue protection products and services with a strong emphasis on exceptional service since 2012. Secured Resolutions is now a wholly owned subsidiary of CCMR3 and will be operated as a stand alone entity. All eleven employees will remain with Secured Resolutions.
“We are not only excited to welcome Secured Resolutions, LLC to expand our portfolio and client roster, but we are also excited to have additional skill sets and expertise provided by Secured Resolutions, LLC,” said Jacob Corlyon, CEO of CCMR3. “Unlike previous acquisitions, Secured Resolutions, LLC will not be dissolved into CCMR3, but all employees will remain with Secured Resolutions under their same roles. We are thrilled to learn their processes and take that knowledge to grow and increase bottom line revenue.”
CCMR3 is committed to reshaping the way consumers experience collections by leading compassionate, professional, and ethical conversations, and empowering them to become more informed through free financial literacy resources and education. Today, CCMR3 offers a robust suite of products designed to serve clients throughout the accounts receivable lifecycle, helping them boost their recoveries, streamline operations, and improve the bottom line while ensuring the highest level of service.
“When deciding to sell the business, it was essential to find a company that shared the core values of developing comprehensive, innovative, cost-effective solutions to improve the financial well-being of clients while applying the highest level of ethics,” said Roxanne Baker, CEO and President of Secured Resolutions, LLC. “After meeting Jacob of CCMR3 and hearing about his commitment to a people first approach, I was confident in the decision to sell Secured Resolutions, LLC to CCMR3.”
CCMR3’s accreditation and membership include ACA International, New York State Collectors Association, Receivables Management Association, International Association of Commercial Collectors, InsideARM and Healthcare Financial Management Association.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Improves Customer Experience and Achieves 100% Coverage on Call Audits With Prodigal’s ProVoiceCCMR3, a premier accounts receivable management company, is excited to announce a partnership with Prodigal. Prodigal is a software company whose technology is pioneering collection intelligence and will allow CCMR3 to achieve 100% coverage on call audits and compliance automation using its machine learning platform, ProVoice.
“Automated call scoring and highly customizable tags on the ProVoice platform are ground-breaking in the Accounts Receivables Management industry,” said Jacob Corlyon, CEO of CCMR3. “Our team is able to monitor all customer interactions to ensure every exchange meets our empathetic, people-first approach and standard”, he added.
ProVoice utilizes proprietary machine learning models to evaluate 100% of call center agents’ interactions. This helps compliance teams save 90%+ of their time conducting audits.
The Accounts Receivables Management (ARM) industry ensures that consumers and small businesses who pay their respective outstanding debt(s) on time have access to credit at affordable interest rates. It continues to be the cornerstone in the credit ecosystem and a major influence behind credit availability to consumers in the U.S., Canada, and abroad.
Like every other industry during the ongoing COVID-19 pandemic, the ARM industry is also undergoing wide-scale digitization of core operations like debt collection. That, catalyzed by a fundamental shift in remote work, has driven companies like CCMR3 to employ next-generation technologies like Artificial Intelligence (AI) to streamline their operations.
The ProVoice platform helps CCMR3 in maximizing the accuracy & effectiveness of compliance & quality assurance oversight. It also helps CCMR3’s customers find long-lasting payment solutions that put them on the path to financial success.
“With ProVoice, we can audit 100% of our customer interactions. It provides us with highly accurate operations analytics and insights that help us materially improve our QA efficiency. The platform is flexible, intuitive & easy to implement, and provides ROI from Day 1” said Joseph Conlon, Director of Operations, CCMR3.
The platform does this by capturing intelligence from every call interaction and provides an aggregated and searchable view into which parts of which conversations did or didn’t meet or include any number of pre-designed, configurable, and easily augmentable “tags”. As a result, its rapid assessment of 100% of customer conversations brings to light the specific conversations or themes that need immediate attention.
Forward-looking debt buyers are increasingly realizing the boundless potential of such powerful AI tools for efficient debt collection processes.
Excited by the adoption of ProVoice in healthcare collections, Prodigal’s CEO, Shantanu Gangal, said, “CCMR3 is a very forward-looking customer, and We are excited to partner with them as they set new standards for healthcare revenue cycle and collections. Prodigal continues to build superior automation products for the ARM industry, thanks to customers like CCMR3”.
With its powerful set of AI solutions, the team at Prodigal is determined to continue this success moving forward and help businesses in the Accounts Receivables Management industry recover debts and maximize revenue.
About CCMR3:
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Acquires Healthcare Collections Firm Automated Accounts Management ServicesSyracuse N.Y. – CCMR3, a leading provider of accounts receivable and collection services, has acquired AAMS, a mid-west-based collections firm.
The acquisition was finalized on December 1, 2021. AAMS has been a provider of collection and billing services exclusively for the healthcare industry since 2001 with a specialty in managing second-placement accounts. AAMS clients and employees will now join the CCMR3 team.
“Not only are we excited to welcome AAMS for their impressive client roster in the healthcare field, but we are also excited to welcome their employees into the CCMR3 family,” said Jacob Corlyon, CEO of CCMR3. “The AAMS team members will be joining us in new roles. We are thrilled to learn from their expertise and are excited for them to continue to make an impact in the accounts receivable field.”
This is the first step in a larger strategy centered around acquisitions within the ARM industry that will take place throughout 2022.
CCMR3 is committed to reshaping the way consumers experience collections by leading compassionate, professional, and ethical conversations, and empowering them to become more informed through free financial literacy resources and education. Today, CCMR3 offers a robust suite of products designed to serve clients throughout the accounts receivable lifecycle, helping them boost their recoveries, streamline operations, and improve the bottom line while ensuring the highest level of service.
“When I first considered selling the business, it was important to find a company that shared Automated Accounts Management Services’ (AAMS) core principles of valuing the relationship with the patient as much as the healthcare provider who provided their care,” said Doug Clarke, former President of AAMS. “After meeting Jacob of Capital Collection Management (CCMR3) and the team, I was confident in selling AAMS to CCMR3. Jacob places a strong emphasis on a people first approach and delivers on what he promises. I was pleased with how the CCMR3 team worked with myself and my team, and I am certain in CCMR3’s success.”
CCMR3’s accreditation and membership include ACA International, New York State Collectors Association, Receivables Management Association, International Association of Commercial Collectors, InsideARM and Healthcare Financial Management Association.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023Capital Collection Management, LLC Changes Name to CCMR3Syracuse, N.Y. – Capital Collection Management, LLC (CCM), a leading provider of accounts receivable and collection services, announced it will be undergoing a rebrand, effective September 29th, 2021. The new name of the company will be CCMR3.
Since the company was founded in 2013, the guiding philosophy has been to rethink and reimagine the way the traditional collections industry model works. With a strong focus on compliance, technology and customer service, CCMR3 has achieved outstanding results in recovery on behalf of each of its clients. The new company name pays homage to the success of CCM for the last eight years while highlighting the three R’s that drive the company’s culture and business.
“We are excited to incorporate a name that better reflects our company philosophy,” said Jake Corlyon, Co-Founder and CEO of CCMR3. “Our Rethink, Reimagine and Recover philosophy is such a driving part of our business that we wanted to incorporate it into our new name. Now is a great time for the entire industry to rethink the approach to collections, and begin a collaborative and empathetic process that satisfies both our clients and their customers.”
CCMR3 is an industry leader in first- and third-party collections, debt purchasing, and litigation services, boasting membership and accreditation with ACA International, New York State Collectors Association, Receivables Management Association, International Association of Commercial Collectors, InsideARM and Healthcare Financial Management Association. CCMR3’s unique approach has led to an impeccable consumer complaint record, distinguishing the company from its competition.
CCMR3 is committed to reshaping the way consumers experience collections by leading compassionate, professional and ethical conversations, and empowering them to become more informed through free financial literacy resources and education. Today, CCMR3 offers a robust suite of products designed to serve clients throughout the accounts receivable lifecycle, helping them boost their recoveries, streamline operations, and improve the bottom line while ensuring the highest level of service.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023ACA International Council of Delegates Elects Jacob Corlyon as Newest Board MemberOn July 28, ACA International’s Council of Delegates elected Jacob Corlyon, co-founder, and CEO of CCMR3, to serve on its Board of Directors.
ACA International is a leading association for credit and collection professionals. The organization, which represents more than 230,000 industry employees, establishes ethical industry standards, produces a wide variety of products, services, and publications, and articulates the value of the credit and collection industry to businesses, policymakers, and consumers.
“ACA has been a leading voice within the collection industry, not only as an advocate for collection professionals, but also working to lead the charge in evolving our industry with the times,” said Jacob Corlyon, CEO of CCMR3 and latest ACA Board Member. “I am thrilled to work alongside other decision makers, and industry peers to make lasting impact for agencies, creditors and consumers across the country.”
The ACA Council of Delegates, elected by the units and divisions, represents constituencies, and has the primary responsibilities of electing the ACA Board of Directors and approving amendments to the association’s bylaws.
ACA’s Board of Directors governs the affairs, activities, and concerns of the association. The board consists of up to 15 voting members with staggered terms, plus the CEO and past president as nonvoting members.
“The ACA Board of Directors plays a critical role in helping members succeed by driving the association forward to ensure that it retains its position as the leading voice of the accounts receivable management industry,” said ACA CEO Mark Neeb. “I truly appreciate the new members stepping into these valuable volunteer leadership roles and helping lead us into the future after a tough year for businesses and consumers. Furthermore, I look forward to working with the returning members and new officers as we continue the great work we’ve started in the last year.”
About Capital Collection Management
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023insideARM Names CCMR3 One of the Nation’s Top 10 Best Places to Work in CollectionsSyracuse, N.Y. – CCMR3, a leading provider of accounts receivable management and collection services, earned a place among the top 10 Best Places to Work in Collections, as ranked by leading industry publication insideARM. CCMR3 ranked no. 8, jumping six spots from the previous year in the Small Company category.
The national award program celebrates workplace culture excellence. Companies are evaluated on their workplace policies, practices, philosophy, systems and demographics, in addition to an anonymous employee experience survey. Now in its 14th year, the program was established by insideARM and is administered by Best Companies Group.
“We are honored and proud to be recognized by insideARM for our dedication, perseverance, and hard work within our field. We would not be receiving this award without our incredible team members, who continue to innovate and strive for excellence every day,” said Jacob Corlyon, Co-Founder and CEO of CCMR3. “The success of our company starts with our people, which is why we prioritize helping them reach their fullest potential. We are honored by this selection and look forward to continuing to foster growth within our team, and as a result, our industry.”
CCMR3 promotes positivity, teamwork, loyalty, and collaboration. The company regularly recognizes employees who excel in their work and exemplify the company’s core values. insideARM cited the most impressive aspects of CCMR3’s culture:
100% coverage of health insurance premiums for employees and their dependents
The close bond between employees
Opportunities for personal and professional development
This past year, CCMR3 went above and beyond to help employees adapt to the new remote workforce by providing every current and new employee with a one-time $1,000 stipend to enhance their home office. The money could be put toward expenses such as office furnishings and décor, or to replicate amenities offered at CCMR3’s office, including exercise equipment and coffee machines.
To learn more about career opportunities with CCMR3, visit ccmr3/about-us/careers.
About CCMR3
CCMR3 provides modern, technology-driven revenue recovery solutions, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in revenue recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn.
7/27/2023CCMR3 Certified as a Great Place to Work®Syracuse, N.Y. – CCMR3, a leading provider of accounts receivable management and collection services, is proud to announce it has been Certified™ by Great Place to Work®. This prestigious recognition is based on anonymous feedback from employees about their experience working at CCM, with 100% of employees saying it’s a great place to work, compared to 59% of employees at the average U.S. company.
“I’m incredibly humbled that our people are proud to be a part of CCMR3 and are fulfilled by the work we do. We would not be receiving this certification without their dedication, perseverance, and hard work,” said Jacob Corlyon, Co-Founder and CEO of CCMR3. “The success of our company starts with our people, which is why we prioritize helping them reach their full potential, set and exceed their goals, and explore new opportunities to grow. We celebrate everyone at CCMR3 who makes us a great place to work.”
CCMR3’s culture promotes positivity, teamwork, loyalty, and collaboration. The company regularly recognizes employees who excel in their work and exemplify the company’s core values. CCM’s competitive benefits, amenities, and opportunities align with employees’ interests and include:
100% coverage of health insurance premiums for employees and their families
Robust wellness program that includes monthly fitness challenges and an on-site gym
Virtual therapy sessions fully covered by CCMR3 to promote employees’ mental health
This past year, CCMR3 went above and beyond to help employees adapt to the new remote workforce by providing every current and new employee with a one-time $1,000 stipend to enhance their home office. The money could be put toward expenses such as office furnishings and décor, or to replicate amenities offered at CCMR3’s office, including exercise equipment and coffee machines.
“Great Place to Work Certification isn’t something that comes easily; it takes ongoing dedication to the employee experience,” said Sarah Lewis-Kulin, vice president of global recognition at Great Place to Work. “It’s the only official recognition determined by employees’ real-time reports of their company culture. Earning this designation means that CCMR3 is one of the best companies to work for in the country.”
According to Great Place to Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company’s profits, and have a fair chance at promotion.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023CCMR3 Receives U.S. General Services Administration Federal Supply Schedule05/17/2021
CCMR3 a leading provider of accounts receivable management and collection services, can now provide debt collection services to U.S. government entities through its newly awarded U.S. General Services Administration (GSA) Federal Supply Schedule (Schedule 520-4). A strong consumer protection record and past performance were core components of CCMR3’s application.
Licensed in all 50 states, CCMR3 offers a robust suite of end-to-end solutions that span first- and third-party collection, litigation services, and debt purchasing. By customizing programs to the unique needs of their clients, CCMR3 has the ability to alleviate the administrative burden, streamline operations, boost recoveries, and improve revenue while ensuring the highest level of service.
The company takes a unique approach to debt recovery, reshaping the way consumers experience collections through compassionate, productive, and judgement-free conversations. CCMR3’s people-first approach means the company seeks first to understand the challenges consumers face, educate them on their financial options, and then help them build a repayment strategy. CCMR3 also offers a free financial literacy and education platform that helps customers make informed decisions about their finances and puts them on the path to success.
“There are great synergies between the level of service the Federal Government provides, and the experience we strive to provide our clients and the customers they serve each and every day,” said Jacob Corlyon, Co-Founder and CEO of CCM. “We are honored to be awarded the GSA Federal Supply Schedule and look forward to bringing our unwavering commitment to compliance, cutting-edge technology, and empathetic services to the industry. We hope this recognition will renew confidence in what a collection agency should offer government agencies, and how CCMR3 can bring tremendous value as a partner.”
CCMR3 is dedicated to fostering community financial assistance, while earning the trust of clients in both the private and public sectors. All CCMR3 staff are IACC- and ACA-certified, FDCPA-trained, and the company has received accreditation with ACA International, New York State Collectors Association, Receivables Management Association, International Association of Commercial Collectors, Healthcare Financial Management Association, and more. CCMR3’s past performance of successful revenue recovery, and impeccable consumer complaint record distinguish the company from the competition.
To learn more about CCMR3 and the ways it can service your agency, visit www.ccmr3.com .
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023CCMR3 Promotes Elyssa Klenotiz to Chief of StaffSyracuse, N.Y. – CCMR3, a leading provider of accounts receivable management and collection services, is proud to announce the promotion of Elyssa Klenotiz to Chief of Staff.
In this role, Klenotiz will work alongside CCMR3’s Co-Founder and CEO, Jacob Corlyon, and serve as a partner to the CCMR3 leadership team to oversee and streamline strategic initiatives. She will also manage day-to-day administrative and operational activities, ensuring cross-functional business projects stay on-task and are completed on time.
“Elyssa has the skillset, know-how, and experience to help CCMR3 scale as we continue to experience incredible growth. Having invested over seven years of her career at CCMR3, her knowledge of the company’s operations is extensive and I’m confident she will have an even larger impact on our business,” said Corlyon. “Elyssa’s loyalty, commitment to excellence, and exceptional communication and organizational skills make her a perfect fit for this new role and I’m looking forward to her continued success as Chief of Staff.”
Klenotiz built her career at CCMR3, climbing through the ranks and proving value by serving in key management and operation roles. An ACA International-certified Professional Collections Specialist, her experience includes managing all levels of employees, overseeing company-wide training, managing collections software development, and servicing client accounts. Her focus on efficiency and improvement helped create and streamline many of CCMR3’s policies and systems that remain in place today.
Klenotiz has a bachelor’s degree in Business from SUNY IT and an associate degree in Accounting from Herkimer Community College.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023Tammy Vandenbroek Joins CCMR3 as Vice President of Institutional RelationshipsSyracuse, N.Y. – CCMR3, a full-service accounts receivable partner offering compassionate, compliant, and innovative revenue recovery solutions, is proud to announce that industry veteran Tammy Vandenbroek has joined the team as Vice President of Institutional Relationships.
With over 30 years of experience in the accounts receivable management industry, 12 of which were spent managing collections in higher education, Vandenbroek brings a wealth of knowledge to the CCMR3 team. In this role, she will be responsible for CCMR3’s growth and expansion into new markets: building and managing industry partnerships, bringing CCMR3’s full-suite of solutions to the medical, financial, academic, and government sectors, and driving revenue across the business.
“CCMR3 takes an empathetic, consultative, and compliance-driven approach to revenue recovery, but what truly differentiates us from other agencies is our people,” said Jacob Corlyon, Co-Founder and CEO of CCMR3. “Tammy’s passion for building relationships and her ability to provide long-term partner solutions make her a welcome addition to the team. We’re lucky to have someone as experienced and well-respected in the industry as she is join us.”
In addition to accelerating CCMR3’s growth, Vandenbroek will be instrumental in launching new services and solutions to clients.
“Having built my career in this space, I understand the unique challenges that credit unions, healthcare facilities, government, and higher education institutions face and the need for an accounts receivable partner who offers great service,” said Vandenbroek. “CCMR3 is unlike any other agency I’ve come across in my career and I couldn’t be happier to join a company who is disrupting the perception of collections by helping companies and their customers strengthen their finances.”
Vandenbroek previously served as an Executive Vice President at Reliant Capital Solutions and was with ConServe for more than a decade.
She is an ACA-certified collector and supports the ACA Women in Consumer & Commercial Finance Conference. She is active in community nonprofit organizations including Habitat for Humanity and Amani House. Vandenbroek earned her bachelor’s degree from the University of Toledo.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023Compassionate EfficiencyCredit union members who are struggling to pay their loans can use a little extra compassion. Our CEO spoke to Credit Union Management magazine about CCMR3’s approach to compassionate collection, and why it’s important.
https://pubs.royle.com/publication/frame.php?i=690819&p=&pn=&ver=html5&view=articleBrowser&article_id=3861779
7/27/2023‘We’re not all the boogeyman’: How this debt collector is trying to change his industry’s bad rapIn a story with CNBC, CEO Jacob Corlyon discusses the common misconceptions surrounding debt collection, and how CCMR3 is working to change how consumers and creditors see collection agencies.
‘We’re not all the boogeyman’: How this debt collector is trying to change his industry’s bad rap
7/27/2023New Survey from CCMR3 Reinforces the Need for Businesses to Rethink their Collection StrategySyracuse, N.Y. – October 22, 2020 – As the pandemic adds financial strain to Americans who were already struggling to pay their bills on time, those contacted by debt collectors face heightened stress.
A new survey from CCMR3 reveals that 71% of Americans who have been behind on bills in the last two years have been contacted by the original creditor or collection agency. Of those, more than half (58%) had a negative experience. “Stress” was one of the top associations respondents said they have with the term “collection agency.”
“Companies that want to recoup their lost funds need to take a better approach to collections. Successful recovery isn’t contingent on aggressive pursuit and demanding communications, but by taking the time to listen to consumers’ financial challenges and help them find a way to repayment,” said Jacob Corlyon, Co-Founder and CEO of CCMR3 and president of the New York State Collectors Association.
Unfortunately, the data shows that not enough businesses are taking a partnership approach to collections with consumers. Of those surveyed, 41% said creditors were not understanding of their situation and did not provide alternative repayment solutions.
Of those surveyed, 70% said they have concerns about being able to pay their bills on time in the next three months, as many face job losses and pay cuts due to the pandemic. And nearly half (45%) said they have less than $1,000 in an emergency fund.
“Especially in today’s economy, businesses need to shift their strategy and find the right partner to help their customers pay off their debt. At CCMR3, we’ve gained success by approaching collections with compassion for the hardships people are facing. Not only do we help our clients recover lost revenue, we provide educational tools to help their customers better understand their finances, putting them on a path to financial success,” said Corlyon.
For key findings on the financial impact the pandemic has caused and strategies for how businesses can recover revenue, visit https://lp.capitalcollect.com/ccm-financial-impact-survey/.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023Credit unions: Are you prepared to help members transition from forbearance to repayment?In a story for CU Today, our CEO Jacob Corlyon discussed the importance of credit unions to have an effective plan in place to help members transition from forbearance to repayment, citing data from CCMR3’s national consumer debt survey.
http://www.cutoday.info/THE-feature/CUs-Must-Be-Laser-Focused-On-Loan-Modifications
7/27/2023CCMR3 Honored as One of the Best Workplaces in Collections by insideARM
Syracuse, N.Y. – Aug. 27, 2020 – CCMR3, a full-service collection partner offering compassionate, compliant, and innovative solutions, has been named one of the 2020 Best Places to Work in Collections by the industry’s leading publication.
Now in its 13th year, the program was established by insideARM and is administered by Best Companies Group to identify, recognize, and honor the best places to work in the collections industry. CCMR3 is ranked #14 among 18 U.S. companies in the Small Companies category that met the standard to be selected.
Companies were evaluated by workplace policies, practices, philosophy, systems and demographics. Additionally, an employee survey measured the employee experience, and the combined scores determined the top companies and the final rankings.
“Remaining true to our core values has helped us build a dynamic team that consistently exceeds company goals and truly enjoys the work they do every day,” said Jacob Corlyon, CEO of CCMR3. “Our top priorities are providing a positive experience for every client and their customers we work with and empowering our employees to thrive in their roles.”
CCMR3 has created a culture that promotes positive mental attitude, teamwork, loyalty, and collaboration. The company regularly recognizes employees who excel in their work and exemplify the company’s core values. CCMR3 also recently offered its employees $1,000 allowance to create comfortable home work spaces and mimic the amenities offered in the CCMR3 offices, including coffee machines and gym equipment. As reported in insideARM, here are some of the factors that make CCMR3 a best place to work:
Access to an on-site company gym
On-staff certified fitness managers
Healthy snack options for employees
Regular, company-wide outings
CCMR3 also recently rolled out new benefits this year:
100% coverage of medical premiums for full-time employees and part-time employees who work 30+ hours, plus their dependents.
6% company match of 401(k) contributions after one year of employment
Paid Parental Leave Program: new mothers receive four weeks of paid time off and all new fathers one week of paid time off after the birth or adoption of a new child.
For more information on the Best Places to Work in Collections program, visit: www.insidearm.com/best-places-to-work.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023CCMR3 Debuts on the Inc. 5000Syracuse, N.Y. – Aug. 12, 2020 – Inc. magazine today revealed that CCMR3, a full-service collection partner offering compassionate, compliant, and innovative debt recovery solutions, made its debut on the Inc. 5000 at No. 1667.
The Inc. 5000 ranks the most successful and fastest-growing companies in America based on three-year revenue growth. CCMR3’s revenue grew 258% over three years.
“We’re honored to be recognized on the Inc. 5000. Our exponential growth is a testament to our team’s commitment to our people-first approach, compliant collection strategies, and dedication to protecting our clients’ brands,” said Jacob Corlyon, Co-Founder and CEO of CCMR3.
CCMR3 was founded in 2013 and has evolved into a full-service collection partner that embraces a human approach, working with empathy and professionalism to find true solutions for clients’ customers and drive revenue back into their business. Today, CCMR3 is an industry trailblazer, licensed in all 50 states and serving a full portfolio of clients across multiple industries. The company offers a robust suite of products including first-party and third-party collections, debt purchasing, and litigation services, which have been strategically developed to serve clients throughout the collection lifecycle.
Complete results of the 2020 Inc. 5000 can be found at www.inc.com/inc5000. Honorees will be recognized during a virtual event in October.
“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. Editor-in-Chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/27/2023Lend Academy Podcast: CCMR3On a recent episode of the Lend Academy Podcast, our CEO Jacob Corlyon and President of Global Sales Alistair Canal discussed how CCMR3 is reimagining collections and share strategies for collecting in a challenging economy.
Podcast 250: Jacob Corlyon and Alistair Canal of Capital Collection Management
7/27/2023Protect your revenue cycle by building an insurance claim processDentists seeking to gain control of their A/R cycle should examine their insurance claim process. In an article for Dentistry Today, our CEO Jacob Corlyon outlines a 60-day claims processing approach to maximize efficiency and increase payouts.
https://www.dentistrytoday.com/news/todays-dental-news/item/6554-protect-your-revenue-cycle-by-building-an-insurance-claim-process#gsc.tab=0
7/27/2023Five steps to improving patient collectionsAs dentists prepare to reopen their practices, they need to focus on regaining financial control. In a Dentistry Today article, our CEO Jacob Corlyon shares five ways dental practices can improve the patient billing, payment, and collections process.
https://www.dentistrytoday.com/news/todays-dental-news/item/6478-protecting-your-revenue-cycle-five-steps-to-improving-patient-collections#gsc.tab=0
7/26/2023Jacob Corlyon named one of the Top 50 Receivables ProfessionalsSyracuse, N.Y. – CCMR3, a first-party and third-party collection agency and debt buyer, is pleased to announce that Co-Founder and CEO Jacob Corlyon is named one of the top 50 receivables professionals in the country by Receivables Advisor magazine.
The awards recognize elite professionals who push the accounts receivable industry forward with higher standards for compliance and business. Receivables Advisor readers were encouraged to nominate honorees, which were then selected by the publication.
“I’m humbled to be recognized by Receivables Advisor and proud to be part of this honorable industry,” said Corlyon. “Every day, I am committed to advocating for consumers and educating them on financial literacy issues and what to do when they’re contacted by a debt collector. My goal is to change the negative stigma of the collections industry, which is integral to our global economy.”
Honorees were recognized at an awards ceremony at CollectTECH19, Receivables Advisor’s annual conference and tradeshow that highlights key industry trends, technology insights, and disruptive innovations shifting the industry.
Corlyon is a Professional Collection Specialist, a Credit and Collection Compliance Professional, and Scholar through ACA International. He’s also a Certified Asset Recovery Specialist, Certified Commercial Recovery Agent, and has his National Skip Tracers Certification through RISC. He has expert knowledge of FDCPA, TCPA, FCRA, GLBA, UDAAP, and HIPAA, and is committed to professional and ethical collection practices. He is a 2019 Syracuse 40 Under Forty honoree.
Corlyon currently serves on the board of directors and is the president of the New York State Collectors Association. He also serves as a Delegate to the Counsel of Delegates for ACA International. He studied at Bryant and Stratton College and the State University of New York at Oswego.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/26/2023Alistair Canal joins CCMR3 as President OF Global SalesSyracuse, N.Y. – CCMR3, a provider of first-party and third-party collections, debt purchasing, and litigation services, hired Alistair Canal as President of Global Sales. In this role, Canal leads the sales department responsible for driving CCMR3 revenue, brand development, and strategic client relations.
“We’re thrilled to have Alistair join the CCMR3 team,” said Jacob Corlyon, Co-Founder and CEO of CCMR3. “With more than 20 years of expertise building and growing sales organizations, he is well-poised and equipped to increase CCMR3’s market share. I look forward to working together to drive the company’s growth.”
Prior to joining CCMR3, Canal held several leadership roles at some of the nation’s most highly regarded organizations. Most recently, he was SVP of Strategic Programs for Live Oak Bank, where he was responsible for building, launching, and directing new financing programs for its SBA 7(a) loans. Prior to that, he was VP of Market Development at Promontory Financial Group. Most notably, Canal was a member of the Bankers Healthcare Group executive team for more than six years, serving in multiple roles as EVP of Business Development, Chief Relations Officer, and President of FundEx, a BHG affiliate company.
Canal is active on several boards and serves as an advisor to NextGen companies. He earned his bachelor’s degree from New England College and graduated with distinction.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/26/2023Jeremy Cali joins CCMR3 as General CounselSyracuse, N.Y. – CCMR3, a provider of first-party and third-party collections, debt purchasing, and litigation services, hired Jeremy Cali as its General Counsel. In this role, he is responsible for compliance oversight, litigation and providing legal guidance to the executive team.
“Jeremy is a great addition to CCMR3 who will pull from his expertise to ensure our compliance with applicable laws and regulations in all areas of the business,” said Jacob Corlyon, Co-Founder and CEO of CCMR3. “His extensive legal background and litigation experience will help keep CCMR3 at the forefront in this rapidly evolving industry,”
Prior to joining CCMR3, Jeremy held the role of Staff Attorney at Bankers Healthcare Group. Cali also spent 12 years as a prosecutor in the Onondaga County District Attorney’s Office. Serving as the Chief of the Special Victims Bureau, he litigated hundreds of cases in addition to leading a state and federal joint taskforce.
Jeremy earned his Juris Doctorate from New England School of Law in Boston. He is licensed to practice law in the state of New York, and continues to teach and train other attorneys in litigation strategies.
About CCMR3
CCMR3 provides modern, technology-driven collections, debt purchasing, and litigation services for enterprises that need engagement with empathy, experience with compliance, and excellence in debt recovery. Leveraging state-of-the-art analytics and machine learning combined with a service-focused approach, CCMR3 helps organizations from a variety of industries protect their brands and improve their bottom lines. To learn more, visit www.ccmr3.com and follow us on LinkedIn
7/26/2023Corinne Galavitz joins CCMR3 as ControllerSyracuse, N.Y. – CCMR3, a provider of first-party and third-party collections, debt purchasing, and litigation services, hired Corinne Galavitz as its Controller. In this role, she is responsible for managing cash flow, ensuring proper accounting for all collections, maintaining the accounting software, and working with leadership to ensure the company’s financial health.
“We’re thrilled to welcome Corinne as she brings over a decade of experience in financials and accounting to CCMR3,” said Jacob Corlyon, Co-Founder and CEO of CCMR3. “Her expertise will be essential as the company continues to grow in the rapidly evolving collections industry.”
Before joining CCMR3, Corinne was the Affiliate Accounting Manager at Bankers Healthcare Group, where she was responsible for maintaining the financial records for BHG and its sister companies. She became a Certified Public Accountant in 2010 and her experience also includes 10 years in public accounting at two different regional CPA firms, where many of her clients were small businesses.
Corinne earned a bachelor’s degree in Public Accounting from the State University of New York at Oswego and is a member of the AICPA and NYSSCPA.