You are now leaving to visit the CCMR3 Client Portal, powered by Applied Innovation.

Click here to continue

You are now leaving to visit the CCMR3 Client Portal, powered by Applied Innovation.

Click here to continue


Mastering the First 30 Days of the Healthcare Revenue Cycle


For many healthcare practice owners, creating and maintaining a healthy revenue cycle is a major challenge. Balancing insurance billing and managing patient responsibility can be as stressful for staff as it is for payers–but it doesn’t have to be. Here are the steps you can take to set your practice up for success within the first 30 days of your revenue cycle:  

  1. Streamline patient intake and data collection.  

First, ensure that all patient documentation has proper TCPA disclosures, and captures contact details like email addresses, cell, home, and work phone numbers, and place of employment. Completing all customer information and procedure consent before their procedure will make admittance easier and set internal or third-party accounts receivable partners up for success, should they be required.  

  1. Establish a system for estimating patient responsibility.  

While many patients use insurance for their procedures, most will have out-of-pocket costs as well. Providing an estimate of financial responsibility before a procedure will help reduce patients’ pre-procedure anxiety. It will also help set you up to have a productive conversation about how they will pay for their portion.  

  1. Ask for a full or down payment before the procedure.  

Requiring upfront payment rapidly expedites the revenue cycle and eliminates additional administrative costs in tracking down outstanding balances once the procedure has been completed. This also creates an opportunity for you to discuss payment options and resources available to help your patients get the care they need.  

  1. Hone your billing process.  

If your practice prefers not to take payment at the time of service, you should be swift and diligent in billing patients after their procedures. Send the bill as soon as possible, utilizing an electronic system if possible. Set a regular cadence for communication, either through letters or e-statements, until the bill is paid. From an insurance perspective, be sure to review any denied claims so that you can improve your internal processes of charge capture, utilization review, and coding. Clean claims get paid out sooner, and streamlining your billing system can mean faster and more complete payouts for your practice.  

  1. Find the right partner.  

There are a variety of partners you can work with to optimize your practice’s revenue cycle, but it’s important not to forget your accounts receivable solutions provider. Consider engaging with an agency that can provide first-party accounts receivable services, working under your name to recover revenue before accounts become delinquent. The sooner you connect with patients regarding their payment, the better your chances of recovery. If your staff doesn’t have the bandwidth to be as vigilant in pursuing accounts at the early stage in the billing cycle, your AR partner should be able to provide the support you need.   

Finding the right combination of outside support for your revenue cycle means more income for your practice, and more time for you and your staff to do what you do best: care for your patients.   

Recent Blog Articles

Rethink your collection strategy: How a digital-first mentality can boost collections

Customer preferences evolve. Whether due to the development of new technologies or significant events such as the COVID-19 pandemic, consumers today prefer digital experiences over traditional communication methods like phone calls and letters. This extends to the collection industry. According to a McKinsey study on the customer experience of credit delinquency, customers prefer communicating digitally,…


Two Types of Collection Services—And How They Benefit Your Practice

As a healthcare provider, protecting your revenue cycle is critical, but your focus should be on serving your patients, not battling with insurance companies or working to track down earned revenue. Accounts Receivable Management partners can relieve this burden and provide a much-needed service not just for you, but for your patients as well. If you’re a provider looking to get away from the stress of managing your accounts receivable process, here’s a high-level breakdown of how a partner might be able to help.


Proud Associate Member Of:

The Association of Credit and Collection Professionals
Receivables Management Association Legislative Fund Contributor
Healthcare Financial Management Association
International Assocation of Commercial Collectors
New York State Collectors Assocation
Innovation Council

Preferred collections partner of:


This is an attempt to collect a debt and any information obtained may be used for that purpose.

New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.

Do Not Sell My Personal Information